Shipping policy
Couch Possum is operated by POP MOP PANTRY INC. This Shipping Policy explains how we process, ship, and deliver orders placed through couchpossum.com.
By placing an order on our website, you agree to the terms of this Shipping Policy.
1. Delivery Area
Couch Possum currently ships within the United States.
Free standard shipping is available within the contiguous United States.
For orders shipping to Alaska, Hawaii, or Puerto Rico, please contact us before placing your order so we can confirm shipping availability, applicable shipping costs, and estimated delivery time.
Shipping availability may vary depending on destination, carrier service coverage, package size, product type, warehouse availability, and delivery accessibility.
If your shipping address cannot be accepted or fulfilled, we may contact you using the information provided with your order and offer a reasonable solution, which may include order cancellation and refund where applicable.
Orders are fulfilled from U.S.-based warehouses or fulfillment facilities. The business address listed in this policy is our company address and may not be the shipping origin or return address of your order.
2. Order Processing Time
Orders are usually processed within 48 hours after payment confirmation.
Business days are Monday through Friday, excluding weekends and public holidays.
Orders placed on weekends or public holidays will usually begin processing on the next business day.
Order processing may include order verification, inventory allocation, warehouse preparation, packaging, and carrier handoff.
During peak seasons, promotional periods, holidays, or periods of unusually high order volume, processing may occasionally take longer than usual.
3. Shipping Options and Estimated Delivery Time
For orders shipped within the contiguous United States:
| Shipping Method | Shipping Cost | Estimated Delivery Time |
|---|---|---|
| Standard Shipping | Free | Approximately 3 business days after shipment |
Orders are usually processed within 48 hours before shipment.
The estimated total delivery timeframe for most orders is approximately 3 to 5 business days from order placement, depending on processing time, destination, carrier operations, and fulfillment conditions.
For orders shipping to Alaska, Hawaii, or Puerto Rico, shipping availability, shipping costs, and estimated delivery times may vary.
Please contact us before placing your order so we can confirm available shipping options.
Please note that all shipping and delivery timeframes are estimates only and are not guaranteed. Delivery may be affected by carrier delays, weather conditions, public holidays, incorrect shipping information, local delivery limitations, peak-season volume, warehouse disruptions, or other factors beyond our reasonable control.
4. Shipping Cost
For orders shipped within the contiguous United States:
- Standard Shipping: Free
For Alaska, Hawaii, and Puerto Rico, shipping costs may vary depending on destination, package size, product type, carrier availability, and other shipping requirements.
Any applicable shipping charges collected by Couch Possum will be communicated before your order is finalized where applicable.
5. U.S. Domestic Fulfillment
Couch Possum products are fulfilled through U.S.-based warehouses and logistics facilities.
The specific fulfillment location used for your order may vary depending on product availability, inventory location, package size, destination, carrier requirements, and fulfillment arrangements.
Our registered business address is provided for legal, business, and customer support purposes and should not be assumed to be the shipping origin, warehouse location, or return address for every order.
6. Compressed Sofa Delivery
Certain Couch Possum sofas are shipped in compressed packaging designed to make transportation, delivery, and moving the product into your home easier.
The shipping package may be significantly smaller than the fully expanded sofa.
After opening the package, please allow up to 48 hours for the sofa to fully expand and recover its intended shape and comfort.
Temporary wrinkles, compressed areas, or unevenness immediately after unboxing may occur as a normal result of compression and transportation.
Where package dimensions are provided on the product page, please review them before placing your order and make sure the package can reasonably pass through your intended delivery route, including doors, hallways, stairways, elevators, and entrances.
The 48-hour expansion period does not apply to obvious shipping damage, tears, incorrect products, incorrect colors, missing components, or other clearly visible issues.
For additional information regarding opened or expanded products, please review our Return & Refund Policy.
7. Carriers and Delivery
We work with shipping carriers and logistics partners based on destination, package size, product type, service availability, and fulfillment requirements.
The carrier used for your order may vary depending on these factors.
Unless specifically stated otherwise at checkout or in your shipping confirmation, standard shipping does not include:
- In-home placement
- Product assembly
- Room-of-choice delivery
- White-glove delivery services
Delivery is generally made to the shipping address provided by the customer at checkout.
8. Order Tracking
Once your order has shipped, we will send a shipping confirmation email with tracking information, if tracking is available for your order.
Tracking information may take some time to become active after the package has been transferred to the carrier.
If your tracking information does not update immediately, please allow additional time for the carrier to scan and update the shipment status.
If tracking has not updated for several business days or appears unusual, please contact us at:
Please include your order number when contacting us.
9. Split Shipments
Your order may be shipped in multiple packages depending on product availability, warehouse location, package size, carrier requirements, or fulfillment arrangements.
If your order is shipped separately, you may receive more than one tracking number.
You will not be charged additional standard shipping fees solely because an order is split into multiple shipments unless otherwise clearly stated before purchase.
10. Order Modifications and Address Changes
Please review your shipping address and order information carefully before submitting your order.
If you need to modify your order or shipping address, please contact us as soon as possible at:
We will do our best to assist with changes or cancellation requests made within 24 hours after the order is placed, provided the order has not already been processed, packed, fulfilled, or shipped.
However, once an order has entered fulfillment, been packed, or shipped, we may no longer be able to modify the order or shipping address.
Couch Possum is not responsible for delivery issues caused by incorrect, incomplete, or outdated shipping information provided by the customer.
11. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If a package cannot be delivered due to an incorrect or incomplete address, failed delivery attempt, refusal of delivery, or inability to contact the recipient, the package may be returned to sender, delayed, or otherwise handled by the carrier.
If the package is returned to us or our fulfillment facility, we may offer reshipment where possible.
Additional shipping fees may apply if the delivery failure resulted from incorrect or incomplete information provided by the customer.
If the package cannot be recovered or is not returned to us, we may be unable to issue a refund or replacement depending on the circumstances.
12. Delivery Delays
While we make reasonable efforts to ensure timely delivery, delivery delays may occur due to factors outside our reasonable control, including but not limited to:
- Carrier delays
- Weather conditions
- Public holidays
- Peak-season shipping volume
- Incorrect or incomplete shipping information
- Remote or limited-access delivery locations
- Warehouse disruptions
- Carrier service interruptions
- Natural disasters or emergencies
- Other events beyond our reasonable control
Estimated shipping and delivery dates are not guaranteed.
If your order appears to be significantly delayed, please contact us so we can review the available shipment information.
13. Lost Packages and Delivery Issues
If your tracking information shows that your package is significantly delayed or appears to be lost in transit, please contact us at:
Please include:
- Your order number
- Your tracking number
- A brief description of the issue
We will help review the shipment status and may assist with contacting the carrier or opening an investigation where appropriate.
If your tracking information shows that your package was delivered but you have not received it, please first check:
- The delivery location
- Front door or porch
- Mailbox
- Mailroom
- Reception or front desk
- Household members
- Neighbors
- Building management
- Other safe delivery locations
If you still cannot locate the package, please contact us promptly.
Packages marked as successfully delivered by the carrier will be reviewed based on the available delivery records and circumstances.
A refund or replacement is not automatically guaranteed solely because a package is reported missing after confirmed delivery.
14. Damaged Packages or Products
If your package or product arrives visibly damaged, please contact us as soon as possible at:
Please include:
- Your order number
- Photos of the shipping package
- Photos or videos of the product
- A brief description of the issue
Please keep the original packaging and product until the issue has been reviewed.
For concerns specifically related to the shape, wrinkles, or expansion of a compressed sofa, please allow up to 48 hours after unboxing for the product to fully expand before evaluating its final condition.
This 48-hour expansion period does not apply to obvious issues such as:
- Tears
- Broken components
- Incorrect products
- Incorrect colors
- Missing parts
- Major shipping damage
Approved claims involving damaged, defective, incorrect, or materially misdescribed products will be handled in accordance with our Return & Refund Policy.
15. Failed Delivery or Refused Package
If a package is refused, unclaimed, or cannot be delivered due to customer-related reasons, the customer may be responsible for any applicable return shipping fees, reshipping fees, carrier charges, or other costs incurred.
If the package is returned to us or our fulfillment facility, we will review the circumstances and determine the available resolution.
Any refund may be adjusted where permitted to account for non-refundable costs resulting from a customer-related failed delivery.
16. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible at:
We will do our best to accommodate cancellation requests made within 24 hours after the order is placed and before the order has been processed, packed, fulfilled, or shipped.
Once an order has been processed, packed, or shipped, it may no longer be eligible for cancellation.
If your order has already shipped, you may need to follow our return process after receiving the package.
Please review our Return & Refund Policy for additional details.
17. Shipping Restrictions
Some products or destinations may be subject to shipping restrictions based on package size, product dimensions, carrier rules, destination limitations, logistics availability, or local delivery conditions.
If we are unable to ship your order due to a restriction, we will contact you and provide a reasonable solution, which may include cancellation and refund where applicable.
18. Returns
Returns, refunds, replacements, return eligibility, and return shipping costs are governed by our Return & Refund Policy.
Please do not send any product back without first receiving written return authorization and return instructions from Couch Possum.
The authorized return address may be different from our registered business address, original shipment location, or other warehouse locations.
Always use the return address and instructions provided by our customer support team.
19. Contact Information
If you have any questions about this Shipping Policy or need help with your order, please contact us:
Couch Possum / POP MOP PANTRY INC
Email: support@couchpossum.com
Phone: +1 626-757-2331
Business Address: 1305 Paterson Plank Rd, Apt 1209, North Bergen, NJ 07047, United States
Website: https://couchpossum.com