Quick answers about fitment, shipping, returns, warranty, and support.
Product & Comfort
1. What is a boneless sofa?
1. What is a boneless sofa?
Think all comfort, no hard frame.
A boneless sofa is designed without a traditional rigid wood or metal frame. Instead, its shape and support come from its soft internal structure, creating a relaxed, sink-in feel made for lounging.
2. Is the sofa firm or soft?
2. Is the sofa firm or soft?
Think sink-in comfort, not stiff seating.
Couch Possum is designed around a relaxed, lounge-first feel rather than the firm, upright feel of a traditional sofa. Comfort and firmness can feel different depending on your body type, sitting position, and personal preference.
3. Does it have a hard frame inside?
3. Does it have a hard frame inside?
Think all comfort, no hard frame.
Our boneless sofa is designed without a traditional rigid wood or metal frame, so you can lounge without the hard edges and structured feel of conventional seating.
4. Will it look exactly like the photos?
4. Will it look exactly like the photos?
Think same couch, real-life variation.
We work to show colors, textures, proportions, and product details as accurately as possible. Slight differences can occur because of lighting, photography, screen settings, material variation, and the sofa’s expansion state after unboxing.
5. Can I sleep or lounge on it?
5. Can I sleep or lounge on it?
Think sitting optional. Lounging encouraged.
Couch Possum is designed around relaxed everyday use — stretching out, watching movies, reading, gaming, napping, or simply doing absolutely nothing.
6. How do I know if it will fit my space?
6. How do I know if it will fit my space?
Measure first. Possum later.
Check the product dimensions and, where provided, package dimensions on the product page before ordering. We also recommend checking doors, hallways, stairways, and elevators along the route into your space.
Setup & Care
7. Do I need to assemble it?
7. Do I need to assemble it?
Think unbox, expand, lounge.
The boneless design avoids the complicated frame assembly associated with many traditional sofas. Unbox the sofa, position it in your space, and allow it time to expand.
8. How long does it take to fully expand?
8. How long does it take to fully expand?
Give it a little time to wake up.
Your sofa arrives compressed for easier shipping. After unboxing, allow up to 48 hours for it to fully expand and recover its intended shape and comfort. Temporary wrinkles or uneven areas during this period can be normal.
9. What if my sofa still looks uneven after 48 hours?
9. What if my sofa still looks uneven after 48 hours?
Give it the full 48 — then let us know.
Temporary wrinkles, compressed areas, or unevenness can occur after unboxing. If your sofa still has an expansion-related issue after the full 48-hour recovery period, contact us with your order number and clear photos or videos so we can review it.
Shipping & Delivery
10. Where do you ship?
10. Where do you ship?
Free shipping where most possums roam.
We offer free standard shipping within the contiguous United States. For Alaska, Hawaii, and Puerto Rico, please contact us before ordering so we can confirm shipping availability, cost, and estimated delivery time.
11. How long does shipping take?
11. How long does shipping take?
No ocean-crossing wait required.
Orders are fulfilled from our U.S. warehouse. Standard transit within the contiguous United States typically takes 5–7 business days after shipment. Order processing takes place before shipment and is separate from carrier transit time.
12. Is shipping free?
12. Is shipping free?
Yes — in the contiguous U.S.
Standard shipping is free for orders delivered within the contiguous United States. Shipping to Alaska, Hawaii, and Puerto Rico requires a separate quote before ordering.
13. How will my sofa arrive?
13. How will my sofa arrive?
Ships small. Lives big.
Certain Couch Possum sofas are compressed for shipping, which makes the package easier to transport and move into your space. Once opened, allow up to 48 hours for the sofa to fully expand.
14. Will I receive tracking information?
14. Will I receive tracking information?
Once it moves, you’ll know.
When your order ships, we’ll send a shipping confirmation email with tracking information when available. Tracking may take some time to update after the carrier receives the package.
15. What if my order is delayed or tracking stops updating?
15. What if my order is delayed or tracking stops updating?
We’ll help you track it down.
If your shipment appears significantly delayed or tracking has not updated for several business days, contact us at info@couchpossum.com. We’ll review the shipment status and assist with the carrier where appropriate.
Orders & Changes
16.Can I cancel or change my order?
16.Can I cancel or change my order?
Changed your mind? Tell us quickly.
Cancellation and modification requests must be submitted within 24 hours of purchase. This includes requests to change products, colors, quantities, or shipping addresses. Approval depends on the order’s processing status, and processed or shipped orders can no longer be canceled or modified.
Returns & Refunds
17. What is your return policy?
17. What is your return policy?
You have 30 days to decide.
Eligible returns may be requested within 30 days of delivery. Return eligibility and shipping responsibility depend on the reason for the return and the condition of the product. Please review our Return & Refund Policy before sending anything back.
18. What if my sofa arrives damaged, defective, or incorrect?
18. What if my sofa arrives damaged, defective, or incorrect?
If something’s actually wrong, we’ll make it right.
Contact us within 30 days of delivery with your order number and clear photos or videos showing the issue. For an approved claim involving a damaged, defective, incorrect, or materially misdescribed product, we may provide a replacement, full or partial refund, or return instructions. Couch Possum will cover reasonable return shipping costs for approved qualifying claims.
19. Can I return it if I simply change my mind?
19. Can I return it if I simply change my mind?
Yes — just keep the return rules in mind.
Eligible change-of-mind returns can be requested within 30 days of delivery. The product must meet the conditions in our Return & Refund Policy. For approved change-of-mind returns, the customer is responsible for return shipping costs.
Support
20. How do I contact Couch Possum?
20. How do I contact Couch Possum?
Need a human? We’re here.
For questions about orders, shipping, delivery, returns, refunds, products, or our policies, email us at info@couchpossum.com. If you’re contacting us about an existing order, include your order number and the email address used at checkout so we can review your request more quickly.
2. Is the sofa firm or soft?
2. Is the sofa firm or soft?
Think sink-in comfort, not stiff seating.
Couch Possum is designed around a relaxed, lounge-first feel rather than the firm, upright feel of a traditional sofa. Comfort and firmness can feel different depending on your body type, sitting position, and personal preference.
3. Does it have a hard frame inside?
3. Does it have a hard frame inside?
Think all comfort, no hard frame.
Our boneless sofa is designed without a traditional rigid wood or metal frame, so you can lounge without the hard edges and structured feel of conventional seating.
4. Will it look exactly like the photos?
4. Will it look exactly like the photos?
Think same couch, real-life variation.
We work to show colors, textures, proportions, and product details as accurately as possible. Slight differences can occur because of lighting, photography, screen settings, material variation, and the sofa’s expansion state after unboxing.
5. Can I sleep or lounge on it?
5. Can I sleep or lounge on it?
Think sitting optional. Lounging encouraged.
Couch Possum is designed around relaxed everyday use — stretching out, watching movies, reading, gaming, napping, or simply doing absolutely nothing.
6. How do I know if it will fit my space?
6. How do I know if it will fit my space?
Measure first. Possum later.
Check the product dimensions and, where provided, package dimensions on the product page before ordering. We also recommend checking doors, hallways, stairways, and elevators along the route into your space.